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Digital Solutions

The technical side of FLEX, our digital QMS and HSE platform

FLEX is ISP’s digital ecosystem for quality, HSE, operations, and industrial data. This page covers how it is built, how it connects to what you already run, and how it gets deployed.

For the overview of what each module does, see the FLEX section on the home page.

FLEX QMS

A modular platform for industrial execution

A modular digital platform that combines QMS, HSE, AI, and Smart Factory capability to support industrial execution and operational improvement.

FLEX–QMS

FLEX QMS

Digital quality management applications

Corrective actions, audits, supplier management, document control, workflows, accountability, traceability, and compliance support in connected operational tools.

FLEX–HSE

FLEX HSE

Health, safety, and environmental management

Digital tools to support HSE processes, action tracking, incident follow-up, accountability, visibility, and structured operational discipline across safety and environmental programs.

FLEX–AI

FLEX AI

Industrial AI and decision support

AI-assisted analysis, anomaly detection, smarter reporting, searchability, pattern recognition, and decision-support tools designed around measurable operational value.

FLEX–SF

FLEX Smart Factory

Connected plant-floor and industrial data integration

PLC, SCADA, gateways, IoT infrastructure, industrial data pipelines, dashboards, and connected architectures that link the shop floor to cloud platforms and operational visibility.

FLEX Go

The intelligent quality management system

Organize.Monitor.Control.Optimize.

FLEX Go is a digital QMS built on Microsoft 365. It runs inside your own tenant, is structured for API Q1 and ISO 9001 from day one, and grows with you from a document foundation to an AI-assisted quality system.

Where does your quality system live today?

Scattered documents

Files in shared folders, emails, and desktops, with outdated versions in circulation.

Actions without follow-up

CAPAs, findings, and risks lost in spreadsheets, with no alerts or traceability.

People dependency

Quality relies on what a few people know. When they leave, the knowledge leaves too.

No visibility

Management sees the real status of quality only when an audit or a problem hits.

10 modules, one connected system

An audit finding generates a CAPA. A CAPA links to risks, suppliers, and documents. Nothing gets lost between processes.

QMS Agent

AI-powered

Conversational assistant that answers with context from your whole QMS

Document Control

Lifecycle, versions, approvals

Nonconformity and CAPA

Investigation, root cause, corrective action

Risk and Change Management

Identification, mitigation, formal control

Purchasing Control

Supplier evaluation and performance

Customer Satisfaction

Surveys, indicators, tracking

Claims and Complaints

Logging, investigation, resolution

Nonconforming Product

Identification and disposition in production

Calibration and Equipment

Programs, status, traceability

Training and Competence

Matrix, evaluations, certifications

It runs in your tenant, and it stays yours

Deployed in your Microsoft 365

Built inside your own environment. Your documents and data never leave your control.

Operated by ISP during the term

ISP administers the platform: monitoring, upkeep, and support included.

Full handover when you're ready

At the end of the term, or earlier, ISP transfers administrative rights to your team.

No vendor lock-in

Because it lives in your tenant, there is no migration and no data held hostage.

FLEX modules

Module by module

FLEX is structured as a family of connected modules so clients can start with the areas they need most and expand over time into a broader digital operating environment.

FLEX+AI

FLEX AI

Industrial AI and decision support

FLEX AI helps organizations turn operational and compliance data into faster insight, smarter follow-up, better searchability, and stronger decision support.

Typical applications

  • AI-assisted analysis
  • Smarter search across records
  • Trend and pattern detection
  • Root cause support
  • Anomaly detection
  • Decision-support assistants

Business value

  • Faster insight from data
  • Better prioritization
  • Reduced time spent searching information
  • Improved learning from recurring issues
  • More scalable analysis capability

FLEX QMS

Digital quality management applications

FLEX QMS helps organizations digitize and strengthen the core processes that support compliance, accountability, traceability, and audit readiness.

Typical applications

  • Corrective action management
  • Audit planning and tracking
  • Supplier management
  • Document control workflows
  • Management of change support
  • Risk and contingency tracking

Business value

  • Less manual follow-up
  • Better traceability and evidence
  • Stronger accountability
  • Improved audit readiness
  • More consistent process execution

FLEX HSE

Health, safety, and environmental management

FLEX HSE helps industrial organizations bring more structure, visibility, and follow-through to safety and environmental processes through connected digital tools.

Typical applications

  • Incident and observation tracking
  • Action item management
  • HSE inspections and checklists
  • Accountability and follow-up workflows
  • Environmental and compliance logs
  • Visibility dashboards

Business value

  • Better follow-up discipline
  • Clearer ownership of actions
  • Improved visibility of HSE performance
  • Stronger reporting and consistency
  • More structured execution across sites

FLEX Smart Factory

Connected plant-floor and industrial data integration

FLEX Smart Factory connects plant-floor data, equipment signals, and operational systems into structured digital architectures that improve visibility and support better decisions.

Typical applications

  • PLC and device connectivity
  • SCADA and gateway integration
  • IoT and industrial data pipelines
  • Production dashboards and KPIs
  • Traceability and plant visibility
  • Cloud-connected reporting environments

Business value

  • Better operational visibility
  • Stronger production insight
  • More connected decision-making
  • Improved data structure for analytics
  • Foundation for future digital growth
Security and traceability

What an auditor will ask about

Access control

Roles, permissions, and segregation of duties defined per process and per site.

Audit trail

Every create, change, and approval recorded with user, timestamp, and previous value.

Retention

Retention rules per record type, with controlled disposal and legal hold.

How to start

From first conversation to go-live

  1. 1

    Discovery session

    We review your current processes, goals, and gaps.

  2. 2

    Guided demo

    We show FLEX Go with a use case from your operation.

  3. 3

    Scope definition

    We define the modules and the implementation plan.

  4. 4

    Go-live

    Setup, training, and ongoing support.

Book a technical walkthrough

A working session with the platform, your process, and honest answers about what it does and does not do.

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