Meet Our People

The people behind ISP

ISP is a small, senior team. The person who scopes your audit is usually the person who runs it, and the instructor in the room has sat on the other side of the table.

Photos and full profiles are being added; the roles and responsibilities below are current.

The team
Dave Dufresne
[Photo]
Graciela Botet
Venessa Wilson

President

LeadershipDave Dufresne

Director of Sales

LeadershipGraciela Botet

IT Director

TechnicalKarem Daguer

Operations Manager

LeadershipVenessa Wilson
How we work

Senior people, no handoffs

The way the team is organized is the reason the work holds up.

One owner per engagement

The person who scopes the work stays on it through closure.

  • No handoff between sales and delivery
  • Direct line to the lead auditor or instructor
  • Same person signs the findings

Cross-discipline pairs

Quality, HSE, and product-standards experience on the same engagement.

  • Product specialist joins manufacturing audits
  • HSE lead joins integrated system audits
  • Digital lead joins system implementations

Bilingual by default

Every engagement can run in Spanish or English.

  • Bilingual reports and findings
  • Terminology consistent with the standards
  • Useful for mixed and international teams
Credentials

What the team holds

API-U Certified Provider

API-U training provider

Authorized delivery of official API University programs.

API Q1ISO 9001ISO 45001ISO 14001

Lead auditor qualifications

Certified lead auditors for API Spec Q1 and ISO 9001, 45001, and 14001.

ISO 9001:2015 Certified

ISO 9001:2015 certified

ISP’s own quality management system, certified and maintained since 2015.

Careers

We hire people who have run the system

If you have led audits in an API licensed environment, taught technical courses, or built a quality system from procedures up, send us your background. We do not post generic openings.

Auditors

Plant experience, API or ISO lead-auditor credential.

Instructors

Have taught technical courses to working engineers or technicians.

Quality engineers

Built or ran a quality system from procedures up.

Talk to our team

Tell us what you are working on and we put you in front of the person who handles it.

Talk to our team